What is the IP address displayed on the robot? If the IP starts with number 10, for example 10.1.12.150, then it is a corporate WiFi that might have firewalls preventing the Portal to load. If so, refer to Onboarding with Python Portal to use the robot with its own WiFi. Alternatively, refer to Download and use Portal on your personal computer or laptop to use another version of Portal that can be loaded directly on your computer.

Turn off and on the robot, then try again.

If this is the first time you connect to Portal, it takes about 1 minute for everything to load. During this time, do not refresh the page/refresh your browser.

Try opening your browser in Incognito mode, and enter the IP address to the browser.

If that still does not work, do the following steps:

4.1. Right click on your browser and choose Inspect. A panel will appear alongside your browser.

4.2. On the navigation bar of the Inspect panel, choose the tab Network

4.3. Choose All for things to show

4.4. Refresh the browser by clicking the Refresh icon next to the search bar/URL bar of your browser.

4.5. The Network tab will now show all the progress of files sent from the robot to the browser.

If there are progress, but the Portal is still not shown, wait until all the pending files (Status (pending)) are either received successfully (Status 200) or failed (Status 500), then refresh the page. This time, all the received files are cached, and we can continue loading other files until all files are received.