1. If this is the first time you connect to Portal, it takes about 1 minute for everything to load. During this time, do not refresh the page/refresh your browser.

  2. Type 192.168.4.1 to the browser instead of portal.cyobot.com

  3. If that does not work, open your browser in Incognito mode, and enter 192.168.4.1 to the browser.

  4. If that still does not work, do the following steps:

    4.1. Open your browser in normal mode

    4.2. Right click on your browser and choose Inspect. A panel will appear alongside your browser.

    4.3. On the navigation bar of the Inspect panel, choose the tab Network

    4.4. Choose All for things to show

    4.5. Refresh the browser by clicking the Refresh icon next to the search bar/URL bar of your browser.

    4.6. The Network tab will now show all the progress of files sent from the robot to the browser.

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    If there are progress, but the Portal is still not shown, wait until all the pending files (Status (pending)) are either received successfully (Status 200) or failed (Status 500), then refresh the page. This time, all the received files are stored for future usage, and we can continue loading other files until all files are received.

  5. If nothing works,